Data Protection Complaints: Your Rights and How to Contact Us

Made Human respects your rights and wants you to feel comfortable with how we use your personal data. If you have a complaint or concern about our use of your personal data, we would welcome the opportunity to address it.

 

1. Your Right to Complain

You can make a complaint to us if you believe there has been a problem with how we have collected, stored, used, shared, or otherwise handled your personal data.
You do not need to prove that something has gone wrong. If you have a concern, we want to hear about it. Your complaint can be about any aspect of data protection, including (but not limited to):

How we collected your personal data
How we are using or sharing your data
The accuracy of the data we hold about you
How long we are keeping your data
A response (or lack of response) to a data subject access request
How we have handled your data in connection with marketing
Any other concern about your data protection rights

 

2. How to Contact Us

To raise a concern, ask a question, or submit a complaint, please reach out to us using the electronic contact details below:
Email: hello@madehuman.com

To help us look into your complaint as quickly as possible, please include the following details in your email:
Your name and contact details
A description of what has happened or what you are concerned about
Any relevant dates, reference numbers, or correspondence
What outcome you are hoping for (if you have one in mind)

 

3. Our Complaints Procedure

3.1 Acknowledgement: We will acknowledge your complaint within 30 days of receiving it. Our acknowledgement will include a reference number and the name or role of the person looking into your complaint.

3.2 Investigation: We will then look into your complaint. Depending on the complexity of the issue, this may involve reviewing our records, speaking to relevant team members, or checking our processes. We will keep you updated on our progress. If we need more time or additional information from you, we will let you know.

3.3 Outcome: Once we have completed our investigation, we will write to you with our findings. We will explain clearly what we found, whether we have upheld your complaint (in full or in part), what action we have taken or plan to take as a result, and your options if you remain unhappy.

We aim to resolve complaints as quickly as possible and will respond without undue delay, taking into account the complexity of the complaint.

4. Escalating Your Complaint
If you remain unhappy with our response or how we handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) via the ICO Make a Complaint Page.

This policy was last reviewed in May 2026. We will review it regularly and update it when there are changes to the law or to our business practices.